What are you looking for?

Privacy Policy

Privacy Policy

Last updated: June 2026

1. Who we are

Oud Al Madina Trading (“we,” “us,” or “our”) operates the website www.oudalmadina.com and the online store available at that address. Our registered place of business is:

Al Malik Building, Mezzanine Floor
Dubai Gold Souq, Near Police Parking Gate No. 2
Deira, Dubai, United Arab Emirates

For any privacy-related questions, you may contact us at:

2. What information we collect

When you use our website or place an order, we may collect the following categories of personal data:

Information you provide directly:

  • Full name
  • Email address
  • Phone number (including WhatsApp number)
  • Delivery address and billing address
  • Company name and trade details (for wholesale / B2B customers)
  • Payment information (we do not store full card details — see Section 5)
  • Messages sent via our contact form or WhatsApp

Information collected automatically:

  • IP address and approximate location
  • Browser type and device information
  • Pages visited, time spent, and navigation paths
  • Referring website or search query that brought you to our site
  • Cookie data (see Section 7)

Information from third parties:

  • If you contact us via social media (Instagram, Facebook, TikTok, etc.), we may receive your public profile details and message content

3. How we use your information

We use your personal data for the following purposes:

Purpose Legal basis
Processing and fulfilling your order Performance of a contract
Sending order confirmation and shipping updates Performance of a contract
Handling returns, refunds, or complaints Performance of a contract / Legal obligation
Responding to enquiries and customer support Legitimate interests
Sending marketing emails (only if you opt in) Consent
Improving our website and product offerings Legitimate interests
Fraud prevention and security Legitimate interests / Legal obligation
Complying with UAE law and tax regulations Legal obligation

We will never sell your personal data to third parties.

4. Who we share your data with

We share personal data only where necessary, with the following categories of recipients:

  • Payment processors — to securely handle card or online payments (e.g. [INSERT PAYMENT GATEWAY NAME, e.g. Telr, PayTabs, Stripe]). They operate under their own privacy policies and PCI-DSS standards.
  • Delivery and logistics partners — your name, address, and phone number are shared with our courier or shipping partner to fulfil your order (e.g. [INSERT COURIER NAME, e.g. Aramex, DHL, local courier]).
  • Website and technology providers — including our hosting provider, WooCommerce (Automattic Inc.), and Elementor, which process data to run our website.
  • Email service providers — if we send you order or marketing emails (e.g. [INSERT IF APPLICABLE, e.g. Mailchimp, Brevo]).
  • UAE government and regulatory authorities — where required by law, including tax authorities, customs, or law enforcement agencies.

All third-party service providers are required to handle your data securely and only for the purposes we specify.

5. Payment security

We take payment security seriously. When you make a purchase on our website:

  • All transactions are processed through a secure, encrypted connection (HTTPS / TLS).
  • Credit and debit card payments are handled directly by our payment gateway partner ([INSERT GATEWAY NAME]). We do not store your full card number, CVV, or expiry date on our servers at any time.
  • Our payment provider is certified to PCI-DSS standards.

6. How long we keep your data

We retain personal data for the following periods:

  • Order records and billing data: 5 years from the date of purchase, as required by UAE VAT and commercial law.
  • Customer account data: For as long as your account remains active, or up to 2 years after your last purchase if inactive.
  • Marketing contact data: Until you withdraw consent or unsubscribe.
  • Contact form / enquiry messages: Up to 2 years, or until the matter is resolved.
  • Website analytics data: Up to 26 months (standard analytics retention period).

After these periods, your data is securely deleted or anonymised.

7. Cookies

Our website uses cookies — small text files stored on your device — to make the site function correctly and to understand how visitors use it.

Types of cookies we use:

Cookie type Purpose Can you opt out?
Essential / functional Required for your shopping cart, checkout, and account login to work No — these are necessary for the site to function
Analytics Help us understand which pages are visited most and how users navigate the site (e.g. Google Analytics) Yes — see below
Marketing / advertising Used to show relevant ads on other platforms (e.g. Facebook Pixel, Google Ads) Yes — see below

Managing cookies:

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to place orders or log in. For analytics and marketing cookies, you can also opt out via:

8. Your rights under UAE law

The UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021, “PDPL”) and its implementing regulations grant you the following rights in relation to your personal data:

  • Right to access — you may request a copy of the personal data we hold about you.
  • Right to correction — you may ask us to correct inaccurate or incomplete data.
  • Right to deletion — you may request that we delete your personal data, subject to any legal retention obligations.
  • Right to data portability — you may request your data in a structured, commonly used format.
  • Right to withdraw consent — where we process data based on your consent (e.g. marketing emails), you may withdraw that consent at any time.
  • Right to object — you may object to processing based on legitimate interests in certain circumstances.

To exercise any of these rights, please contact us at info@oudalmadina.com with the subject line “Data Privacy Request.” We will respond within 30 days.

9. Children’s privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.

10. International data transfers

We are based in the United Arab Emirates. If you access our website from outside the UAE, your data may be transferred to and processed in the UAE, which may have different data protection laws than your country of residence. By using our website, you consent to this transfer.

Where we use third-party service providers based outside the UAE (such as cloud hosting or email services), we ensure appropriate safeguards are in place consistent with the PDPL.

11. Links to other websites

Our website may contain links to third-party websites (such as social media platforms or partner brands). We are not responsible for the privacy practices of those websites and encourage you to read their own privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Oud Al Madina Trading
Al Malik Building, Mezzanine Floor
Dubai Gold Souq, Near Police Parking Gate No. 2
Deira, Dubai, United Arab Emirates