Who we are
What personal data
we collect
Privacy Policy
Last Updated: 8-12-2025
Welcome to Oud Al Madina Trading LLC (Company, we, our, or us). We operate the website oudalmadina.com, providing wholesale perfume oils, oud, and oud oil products in Dubai and internationally.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.
- Information We Collect
a. Information You Provide
We may collect personal information when you:
- Fill out a contact form
- Place an order or request a quotation
- Subscribe to newsletters or promotional emails
- Communicate with us through email, WhatsApp, or other channels
- This may include:
- Full Name
- Email Address
- Phone Number
- Company Name
- Billing & Shipping Address
- Order Details
b. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on the site
- Cookies and similar tracking technology
2. How We Use Your Information
We use the collected information to:
Provide and deliver products
Respond to inquiries and customer service requests
Process orders and payments
Send promotional updates (only if you subscribe)
Improve website performance and user experience
Prevent fraud and maintain website security
3. Sharing Your Information
We do not sell or trade your personal data.
We may share information only with:
Trusted service providers (payment processors, logistics companies, website hosting)
Legal authorities if required by law
All third-party providers follow strict confidentiality and data protection standards.
4. Cookies & Tracking Technology
Our website uses cookies to:
Improve site performance
Remember user preferences
Analyze visitor activity
Provide a personalized browsing experience
You may disable cookies through your browser settings.
5. Data Protection & Security
We take strong security measures to protect your data, including:
Secure servers
Encrypted communication (SSL)
Restricted access to personal information
Regular security audits
However, no online method is 100% secure. We strive to protect your data to the highest industry standards.
6. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Request corrections or updates
Request the deletion of your data
Opt-out of marketing communications
Withdraw consent at any time
To exercise these rights, contact us at:
info@oudalmadina.com
7. Third-Party Links
Our website may contain external links. We are not responsible for the privacy practices of third-party websites. Please review their policies separately.
8. Children’s Privacy
We do not knowingly collect personal data from individuals under 18 years old. If such data is found, we will remove it promptly.
9. Updates to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, you may contact us at:
Oud Al Madina Trading LLC
Dubai, United Arab Emirates
Email: info@oudalmadina.com