Faq
Oud Al MadinaFAQ
What products do you sell
We are a concentrated fragrance oil, oud, and oud oils wholesale (B2B), retail (B2C) Seller
Do you deliver within the UAE?
Yes. We deliver across all Emirates in the UAE. Orders usually arrive within 2-5 working days.
Do you deliver internationally?
Yes. For B2B wholesale orders, we ship worldwide using air freight, sea freight, or international couriers (based on customer preference). Delivery times vary depending on location and customs clearance.
What are the delivery charges?
Within the UAE (B2C): Delivery charges are shown at checkout. Free delivery may be offered during promotions or on orders above a certain value.
International (B2B): Charges depend on order size, weight, and shipping method. Costs are confirmed with customers before dispatch.
How can I pay for my order?
UAE Customers (B2C): Secure online payment (credit/debit cards) and Cash on Delivery (COD) on eligible orders.
International Customers (B2B): Bank transfer or agreed-upon payment terms (advance, partial, or full).
Can I return or exchange a product?
UAE Customers (B2C): Returns are accepted within 7 days if the product is unopened, unused, and sealed. Defective or incorrect items can be exchanged.
International Customers (B2B): Due to the nature of wholesale orders, returns are not accepted once shipped. Exceptions apply only for defective or incorrect items.
How long does it take to process a refund?
Refunds (for eligible B2C returns) are processed within 7-14 working days after inspection
Are your products authentic?
Yes. We guarantee that all perfumes, oud, and oud oils sold on our Website are 100% authentic and of the highest quality.
Can I place bulk or wholesale orders online?
For wholesale (B2B) orders, please contact us directly. We will provide a customized quote, delivery options, and payment terms.
Who pays customs duties and taxes for international orders?
For B2B international orders, customers are responsible for paying customs duties, import taxes, and complying with local regulations in their country.
How can I track my order?
Once your order is dispatched, you will receive a tracking number by email or SMS. Tracking availability depends on the courier or shipping provider.
How can I contact customer service?
You can reach us at:
Oud Al Madina
Email: info@oudalmadina.com
Location: Dubai, United Arab Emirates
