Privacy Policy

 

 

Effective Date:  10/08/2025

Last Updated:  10/08/2025

At Oud Al Madina (we, our, us), your privacy and trust are critical to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or purchase from www.oudalmadina.com http://www.oudalmadina.com the Website

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our Website.

Personal Information: Name, email address, phone number, billing and delivery addresses, and payment details.

Order Information: Purchase history, preferences, and product interests.

Technical Information: IP address, browser type, device information, and browsing behavior on our Website.

2. How We Use Your Information

We use the collected information to:

Process and deliver your orders.

Provide customer support and respond to inquiries.

Improve our Website, products, and services.

Send promotional offers, newsletters, and marketing updates (only if you consent).

 Fulfill legal and regulatory requirements.

3. Delivery Policy

B2C (United Arab Emirates) All retail orders placed through our Website are delivered within the United Arab Emirates using trusted courier services. Delivery times and charges will be displayed at checkout.

B2B (International Customers) Wholesale and bulk orders are shipped worldwide. Delivery methods, timelines, and charges are arranged in consultation with the customer to ensure safe and efficient shipping.

4. Payment Security

All payments are processed through secure, industry-standard payment gateways.

We do not store or have access to your full credit/debit card details.

5. Data Protection & Storage

 We take appropriate security measures (technical and organizational) to protect your personal information.

Your data is stored securely and will not be sold, rented, or shared with third parties, except as required to fulfill your order or comply with legal obligations.

6. Sharing of Information

We may share your information only with:

Service providers (such as courier partners and payment processors) are to complete transactions.

Legal authorities** if required under UAE or international law.

We do not sell or trade your personal information to third parties for marketing purposes.

7. Cookies & Tracking

Our Website may use cookies to:

Enhance your browsing experience.

Store cart and login details.

Analyze website traffic and improve services.

You may disable cookies in your browser settings, but this may affect your browsing experience.

8. Your Rights

Depending on applicable law, you may have the right to

Access and request a copy of your personal information.

Request correction or deletion of your data.

Opt out of marketing communications at any time.

To exercise these rights, contact us at oudsmm@gmail.com

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please get in touch with us at

Oud Al Madina

Email:

Terms & Conditions – Oud Al Madina

Effective Date: 09/10/2025
Last Updated: 09/10/2025

Oud Al Madina (we, our, us). By accessing and using www.oudalmadina.com(http://www.oudalmadina.com (the Website), you agree to the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

The Website is owned and operated by Oud Al Madina, based in Dubai, United Arab Emirates.
By using this Website or purchasing products, you agree to these Terms & Conditions and our Privacy Policy.
We reserve the right to update or modify these Terms at any time.

2. Products & Services

We are a reseller of concentrated perfume oil, specializing in oud and oud oil products.
Product descriptions and images are provided as accurately as possible; however, variations in fragrance or packaging may occur.
Prices are displayed in AED (UAE Dirhams) for B2C orders and can be quoted in USD or AED for B2B wholesale orders.

3. Orders & Payment

B2C (UAE Customers)

Orders must be placed through our Website.
Payments can be made via secure online payment gateways or cash on delivery (if available).

B2B (International Customers)

Bulk/wholesale orders require direct confirmation via email or phone.
Payment terms (advance, partial, or full) will be agreed upon with the customer.

We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

4. Delivery & Shipping

B2C (UAE)
Deliveries are handled through local courier services.
Estimated delivery timeframe: 2–5 working days within the UAE.
Delivery charges will be displayed at checkout.

B2B (International)

We deliver worldwide with customer-approved shipping methods (air, sea, or courier).
Delivery times vary depending on location, customs, and logistics.
Customers are responsible for paying customs duties, taxes, and complying with import regulations in their country.

5. Returns & Refunds

B2C (UAE)

Returns are only accepted for unopened, unused, and sealed products within 7 days of delivery.
Refunds will be processed within 7–14 working days after inspection.
Shipping fees are non-refundable.

B2B (International)

Due to the nature of wholesale and international shipping, returns are not accepted once products are dispatched.
Exceptions may apply in case of defective or incorrect items, subject to review.

6. Intellectual Property

All content on the Website, including logos, product images, and text, is the property of Oud Al Madina
Reproduction or use without permission is strictly prohibited.

7. Limitation of Liability

We are not liable for delays caused by courier services, customs, or unforeseen circumstances.
We are not responsible for allergic reactions, misuse, or improper storage of products.
Our maximum liability is limited to the value of the product purchased.

8. Governing Law

For B2C transactions, these Terms are governed by the laws of the United Arab Emirates.
For B2B transactions, international sales are subject to mutual agreement and UAE commercial laws, unless otherwise specified in a formal contract.

9. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Oud Al Madina
Email: info@oudalmadina.com
Location: Dubai, United Arab Emirates

Location: Dubai, United Arab Emirates

This policy covers both UAE B2C and global B2B customers while keeping data protection clear and simple.